AnnounceKit: The Best Way to Get Users Updated and Engaged
Some products and services (especially Saas) go through major feature updates in a short period of time. The product updates are good as it means you are improving in terms of quality but the difficult part here is keeping your customers in sync with the updates.
Being a Saas company ourselves, onboarding new features, updates, integrations & constant improvement in algorithms is part of our weekly routine. Even during the pandemic, we work tirelessly towards providing the most satisfactory results to our customers.
To keep the users informed about all the updates we followed the old-school technique which included - announcements on multiple social media platforms, sending out personalized emails to the users, and writing articles for the same.
Very soon we realized that If the updates are not communicated properly it can have a deeply negative impact on the customers’ product usage and satisfaction. Moreover, it can defame the product and earn a bad review too!
With the use of software such as AnnounceKit, we made sure the customers don’t feel lost and lacking in product knowledge. We were able to keep the clients in the loop by making sure that we get the best possible engagement for all our announcements.
User feedback can be collected on each new feature
Advantages brought to Clearout
A user can go through the evolution of Clearout as all updates and improvements are listed historically supported which can be supported with videos and other referral links.
There is a possibility that at some points the user does not agree with our decisions. Customer feedback on every new addition/innovation/change helps us understand the user's needs better.
A product may have all the features that a user needs but along with that a user needs to be sure whether they are investing their time at the right place. Daily engagement builds stronger trust & loyalty.
Some may not realize it on time, but each user is an asset with hundreds of innovative ideas in their brains. Regular updates not only increase awareness among the users but makes them come up with ideas that can make your product get an edge over the competitors. We at Clearout have already experienced it 😉 Read to know more - https://bit.ly/3hDKF3V
Regular updates and notifications were underestimated earlier, but as you can see the benefits we have already fetched we recommend going ahead with AnnounceKit to keep your users updated, engaged, and satisfied.