Declaration on Data protectionEffective: January 24, 2019
Clearout is committed to maintaining your trust and we are transparent in our practices. We ensure that your data is completely protected, never sold, shared or marketed to. As part of being transparent, you have complete control over your data and what is publicly available.
Your privacy matters to Clearout. Whether you are new to Clearout or a long-time user, please take the time to get to know our practices.
The “Customer” means “you”, as a customer of the Service, or a representative of an entity that is a customer of the Service.
In the course of using the Services, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you and administer your account (“Personally Identifiable Information”). Personal Information such as your name and email address are used to create a user account for the Site and Services, as well as for email newsletters and invoicing.
Information uploaded to the Site or otherwise submitted to Clearout in conjunction with the Services, including but not limited to CSV or XLSX files, may be stored for a period of thirty (30) days. If you initiate payment for the Services, Clearout may collect and store Personal Information, as well as any other information provided to us. This Personal Information may be shared with third parties in order to process your payment. Clearout encrypts credit card numbers using industry standard technology.
Non-Personal Information from your Use of the Service
In the course of using the Services, we may collect certain non-personal information using automated tools such as cookies, web beacons, and web server logs. This information may include your IP address, user-ID, time, date, browser used, operating system details, language preferences, actions taken by you within the application, and the web page you were previously visiting before traveling to our Website.
We may combine certain automatically-collected information with other information we obtain about you, which may include data we obtain from third parties. Information about your use of this Site and other online services may be collected across time, devices, and websites, and used for numerous purposes including to associate different devices you use and to deliver relevant and/or retargeted content, including interest-based ads.
List and Email Information
When you upload an email list on our Website or any of our affiliated Services, we have access to the data on your lists, such as email addresses and contact names.
Use and Disclosure of Your Personal Information
Clearout will never sell or share the Personal Identifiable Information you provide us with to other organizations for their marketing or promotional uses without your express consent. Clearout will only ever use and disclose your Personal Information for the following purposes:
a. To bill and collect money owed to us. This includes sending you emails, invoices, receipts, alerting you to expired
credit cards and requesting new billing information. We use third parties for secure credit card transaction
processing, and we send billing information to those third parties to process your orders and credit card payments.
to our Service, such as planned outages, maintenance, new features, releases, or updates.
c. To provide customer support.
d. To support and improve the Services we offer. This includes features and content.
e. To communicate with you about your account - for informational, and not promotional, reasons.
This includes responses to any potential requests you may make.
f. To send you informational and promotional content that you may choose (or "opt-in") to receive. You can stop receiving
our promotional emails by following the unsubscribe instructions included in every email.
g. To transfer your information in the case of a sale, merger, consolidation, or acquisition. In such an event,
h. To enforce compliance with our Terms of Service and applicable law. This may include developing tools and
algorithms that help us prevent violations.
i. To protect the rights and safety of our Customers and third parties, as well as our own.
j. To meet legal requirements, such as complying with court orders and valid subpoenas.
k. To provide information to representatives and advisors, such as attorneys and accountants,
to help us comply with legal, accounting, or security requirements.
l. To prosecute and defend a court, arbitration, or similar proceeding.
If you decide at any time that you no longer wish to receive such communications, please follow the unsubscribe instructions provided in any of the communications, or contact us at [email protected] to remove your information from our database.
Aggregate Information and Non-Identifying Information
We may share aggregated information that includes non-identifying information, Publicly Identifiable Information and information derived from the use of third-party tracking technologies with third parties for analysis and profiling. Any aggregated information shared in these contexts will not contain your Personally Identifiable Information.
We may employ third party companies and individuals to facilitate the Services, to provide the Services on our behalf, to perform services related to administration of the Services (including, without limitation, bill and credit card payment processing, chat support, maintenance, hosting and database management services, Site and Services support, web analytics and administration). These third parties may have access to your Personally Identifiable Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notification and the Terms of Service Agreements with our Customers.
Email List Information
When you upload an email list, Clearout has access to information in your list, including but not limited to email addresses, IP addresses, and/or first and last names, for the purpose of delivering verification results related to this data.
Your subscriber lists are stored on secure Clearout servers. We have not, nor will we ever, under any circumstances, contact people on your lists, market to people on your lists, or sell, steal, rent, or share your lists with any other party, except if required by law. Only authorized employees to have access to view your lists.
We use encryption, access controls, and data security policies to protect your passwords, credit card numbers and email lists. When you enter sensitive information (such as login credentials or credit card information) we encrypt the transmission of that information using Secure Socket Layer technology (SSL). Your Credit Card Data is protected using controls compliant with Payment Card Industry (or PCI) security standards.
While we strive to use commercially acceptable means to protect sensitive information, we cannot guarantee its absolute security. With this in mind, you must keep access to your account secure and undisclosed. Clearout does not store plaintext passwords, and cannot see yours. We cannot send a forgotten password, but we will reset it and notify you of the change to your account.
Notice of Security Breach
Should an unauthorized intrusion to our system occur which affects you or people on your Email Lists, Clearout will notify you as soon as reasonably possible, consistent with the legitimate needs of law enforcement or with any measures necessary to determine the scope of the breach and restore the reasonable integrity, security, and confidentiality of the Service and your data. The Customer will be notified with documentation of such an event and the actions we took in response.
Our primary goal from the beginning has always been to not only offer the highest quality verification processes but also assure you that your data is always securely protected in the process. Clearout complies with the General Data Protection Regulation (GDPR) which is designed to protect data and privacy for all individuals in the European Union. Clearout is fully in compliance with GDPR and strives to always provide you with the ease of knowing your data is strictly secured in our highly secured encrypted servers. For more GDPR
Data Privacy and Security; Confidentiality
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
Confidentiality obligations: each of us will protect the other's confidential information from unauthorized use, access or disclosure in the same manner as each of us protects our own confidential information, and in any event, no less than reasonable care. Except as otherwise expressly permitted pursuant to these terms, each of us may use the other's confidential information solely to exercise our respective rights and perform our respective obligations under these terms and shall disclose such confidential information solely to those of our respective employees, representatives and agents who have a need to know such confidential information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such confidential information. The provisions of this subsection shall supersede any non-disclosure agreement by and between you and us entered prior to these terms that would purport to address the confidentiality of your data and such agreement shall have no further force or effect with respect to your data.
You agree that we, and the service providers we utilize to assist in providing the service(s) to you, shall have the right to access your account and to use, modify, reproduce, distribute, display and disclose your data solely to the extent necessary to provide the service(s), including, without limitation, in response to your support requests. Any third party service providers we utilize will only be given access to your account and your data as is reasonably necessary to provide the service(s) and will be subject to confidentiality obligations. Group companies may also access or disclose information about you, your account, users or end-customers, including your data, in order to (a) comply with the law or respond to lawful requests or legal process; (b) protect group companies' or our customers' or partners' rights or property, including enforcement of these terms or other policies associated with the service(s); (c) act on a good faith belief that such disclosure is necessary to protect personal safety or avoid violation of applicable law or regulation. Further, at our sole discretion, any suspected fraudulent, abusive, or illegal activity by you may be referred to law enforcement authorities.
Clearout will retain and use Personal Identifiable Information for as long as necessary to comply with our financial and legal obligations, resolve disputes, and enforce our agreements.
Clearout may also keep some non-personally identifiable data indefinitely, relating to when and where emails were sent, which bounced, which resulted in a complaint, and similar information, for reasons explained in this policy.
Clearout co-operates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Clearout or a third party, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.
Disclaimer of warranties and limitation of liability
This site is provided by Clearout on an "as is" and "as available" basis. Clearout makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or services offered through this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Clearout disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or no infringement. Clearout does not warrant that this site, its servers, or e-mail sent from Clearout are free of viruses or other harmful components. Clearout makes no representations or warranties that the site or services will meet your requirements; as to the results that may be obtained from the use of the services; as to the accuracy, reliability or content of any information provided through the services; or that the operation of the site or services will be uninterrupted or error-free. You acknowledge that an interruption in the site or services due to circumstances beyond the reasonable control of Clearout shall be considered a force majeure event. Further, Clearout disclaims all responsibility, warranties, and liability for delay, interruption, or inefficiency attributable to your hardware or software or that of any other third party.
Clearout's liability to you is limited. In no event shall Clearout be liable for any damages of any kind arising from the use of this site or services (including, but not limited to direct, indirect, special, incidental, punitive, consequential damages, lost profits, or last data, regardless of the foreseeability of those damages). This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
By using the services or accessing the site, you acknowledge that you have read these terms and agree to be bound by them.
Any questions regarding this privacy statement or the privacy practices of the Company's website, including anything regarding our Terms, should be directed to our email [email protected]