General


What is Clearout?
Clearout is a real-time email verification and cleaning service with the intention of increasing the deliverability and enhancing the sender reputation.
How are we different from others?
With our email cleansing service you will get:
  a. 98%+ accuracy
  b. Fastest turnaround time
  c. Highly competitive pricing
  d. Support to verify up to one million emails on a single list
  e. Support for Yahoo + AOL verification
  f. Simple and easy to use user interface
  g. Dedicated email marketing support to increase ROI
Is Clearout free?
Clearout offers a 500 free credit for all new users. Once the free credits spent, the user needs to choose a pricing plan from the Pricing page. For any detailed information or query, you may contact us at [email protected]
Does Clearout offer a free trial?
Sure enough! Clearout wants our users to experience our awesome email verification service fully before they spend a single penny. Currently, Clearout offers 500 free credits which permits to verify 500 emails.
How often is email verification required?
Depends on the freshness of the result. It is highly advisable to verify before triggering any mass email blast to minimize bounces, improve conversion rates and stay on the good side of ISPs and regulators.
How accurate is Clearout?
Clearout email verification is 98 % accurate, providing the best in breed standard for measuring verifications and endorsed by thousands of satisfied customers.
Does it support verifying Yahoo and AOL?
Yes, and the accuracy is also equivalent to other domains.
How Does the Email Verification Process Work?
Our algorithms have been specially designed to deliver the maximum possible accuracy by doing; Domain Validation, Syntax Verification, Spam-Trap Removal, and duplication removal to clean up and verify the email lists. Clearout checks MX records validity as well as carry out bounce processing.
Can I verify email addresses in bulk?
Yes, you can upload a list of email addresses. Clearout can handle one million emails per list.
Is it required to download and install any software?
No. Clearout is a SaaS product. Just log in and go for it!
How can I validate the email addresses?
In two ways you can validate email addresses:
Instant Validation: where you will get instant results within seconds
Bulk Validation: where you can upload email list files upto 2GB which can have a maximum of 1 million emails per file.
What types of file formats are supported for bulk verification?
Uploading as a CSV, and xlsx file are supported for bulk verification.
What is a typical batch turn-around times for email verification?
It depends on the size of your file and the type of data in your file. Generally, it takes about 3 to 4 hours to finish the validation of 1 million email addresses.

Credits & Payment


How does free trial/credit works?
After successful sign-up, the user gets 500 free credits.
Any expiry date for the credits bought?
No, the credits will never expire.
How will Clearout charge to verify my emails?
Clearout charges only based on the credits you purchased and it is not a subscription service. Pricing starts at one credit per verification , see our full price information here Pricing
What are the payment options I will get?
Clearout accepts all major debit and credit cards. Our payment gateways meet all the updated security standards.
Do you offer support for adding multiple cards?
Yes, we do support adding multiple cards and at any point in time only one will be a default
What happens if I have insufficient credits?
You can still be able to validate your emails but in order to download your result, you need to purchase enough credits. We recommend using a minimum credit of 1000.
How does a user know that Clearout is secure to make any kind of transaction?
Our platform is 100% secure as it is powered by STRIPE, one of the best software platform for online payments, and is certified A+ by Quality SSL Labs.
Do I need to enter my credit card to sign up?
No, you can sign up and use Clearout without a credit/debit card. It is only required when you are ready to buy credits.
Is there a discount for students, nonprofits and start-ups?
Yes, there is! If you are a student or your company is a nonprofit or a start-up. Please contact our sales team to find out more [email protected]
What does the “Billable Email” mean ?
Any valid, invalid or catch-all email address is considered as a billable email. Duplicate emails and the once that are unable to be determined due to timeout or no response from mail exchange are not billable and the credits will not be deducted for those.

Email Validation


What is the difference between Valid, Invalid, Unknown or Catch-All terms in the report?
Every email is primarily categorized as either Valid, Invalid, Unknown or Catch-All.
  Valid - After a successful SMTP transaction, if receiving mail server accepts the email address, it will be marked Valid Email Address. Sending emails to the addresses which are marked as "Disposable" is not recommended, even though the email address is valid.
  Invalid - An email address will be marked Invalid if it is syntactically incorrect or an email account does not exist on receiving mail server.
  Unknown - Sometimes receiving mail server responds very slowly or may temporarily be unable to process requests.
  Catch-All - An email address that accepts all mails for that email address and never bounces it back to the sender.
How can I identify the email addresses that are safe to send?
Clearout performs advance level filtering on valid email addresses to filter out false positive and risky emails. This process identifies good quality email addresses to achieve the best deliverability and increases your email open rates. These good quality addresses are marked as valid with a deliverability scoring greater than 0.75. We strongly recommend using email addresses that meet above conditions while sending emails in bulk.
How should you interpret or use the scoring results?
Every address you verify will have a deliverability score (DS). Higher the deliverability score then the email engagement will be higher with lower the bounce rate.

Understand the DS value results for your email list:

DS: 1 is a highly deliverable mail address that will hit the inbox.
DS: 0.75 is a low-risk email address (domain blacklisted)
DS: 0.5 is a medium risk email address (domain blacklisted)
DS: 0.25 is a high-risk email address (domain blacklisted)

Even though the address is valid, the chances of hitting the user inbox may change based on the deliverability score.
Does an email address marked "deliverable" have no chance of bouncing?
Depends on the freshness of the validated result, we can guarantee that more than 98 % of "deliverable" email addresses won't bounce
What does the "unknown" status mean?
The "unknown" status means both the possibilities exist: the email may be valid or invalid. This happens when the receiving server is not responding well. We recommend you to retry such emails after some time.
What does the “Catch-All status” mean?
Sometimes receiving mail servers are configured such that it accepts all emails sent to them. This can be usually seen in business email addresses. In many cases, the receiving server accepts all emails for that domain and never bounces it back to the sender. We do not recommend to send emails to “Catch-All" addresses or send it slowly with caution. Deliverability for such addresses is not guaranteed.
What does the “Disposable Email” status mean?
There are certain service providers that generate temporary email addresses for a short period of time, like a few hours to a few days. Such addresses are known as "Disposable Email Addresses". Generally, disposable emails are created to receive initial account activation or confirmation emails for sites like discussion forums, e-shopping etc. and dispose off automatically after a given time period. Sending emails to such addresses increases the bounce rate so it is not advisable to send emails to "Disposable Email Addresses".
What does the “Role Account Email” status mean ?
Role-based email addresses are such emails that do not belong to individuals, but to a department, designation or company. The owner of Role-based addresses often changes. Further, the email may be forwarded to multiple recipients. Sending newsletters or campaign emails to such addresses may have a negative impact on your open rates or may lead to spam complaints. Hence, it is not recommended to send any promotional or marketing emails to Role addresses. Most email marketing services reject such role addresses.
What does the “Free Account Email” status mean?
Clearout detects if the email address is registered with one of the popular free email services, e.g. Google, AOL, Hotmail, Yahoo etc. This is important, because such addresses are typically personal email addresses, instead of work email addresses. Such addresses are safe to send emails to, but in many cases, engagement opportunities are higher with work email addresses than with personal email addresses.
What does the “Autosuggestion” status mean?
Every incorrectly typed email address is a missed opportunity for marketers to connect with their customers and prospects. Clearout has an in-built autosuggestion feature which checks in real-time, if there is a typo. The autosuggestion will provide an alternative spelling which is more likely to be the correct email address.
For example, if a user types the email address as "[email protected]", the corrected spelling "[email protected]" will be suggested.
Is there any risk that the user IPs and domains get blacklisted by using Clearout service?
All processing is done on Clearout servers, the user IP addresses and domains are not affected in any way by the Clearout service - absolutely no blacklisting risk for the IPs and domains.
Does Clearout send any email to do the validation?
No, it doesn't. Clearout employs DNS and SMTP protocol functionalities to perform email address validations and absolutely avoids sending any email message to external mail exchangers for delivery.
What is the Maximum bulk validation queue limit?
Our email verification tool allows a maximum of 3 requests per user at a time in queue, whether it is in queued state or running

Verification Analytics


What does the “Performance Stats” mean?
Business critical KPIs can be effectively achieved with our detailed performance stats based on the verification. This is how we calculate the performance stats:
Total Verified = Total no of emails - no of emails categorized ‘unknown’
Bounce Detection Rate = (no of invalid emails / (no of valid and invalid emails)) * 100
Estimated Cost Saved is the heuristic way of determining cost incurred for sending emails without our validation, this involves multiple factors to find the actual cost saved.
What does "Verification Analysis" mean?
Our email verification tool provides valuable insights for your verified email list.
Duplicate - no of duplicate emails in the list
Syntax - no of emails with syntax error in the list
Disposable - no of emails from disposable email providers in the list
Free Account - no of Free Account emails in the list
Role Account - no of role-based emails in the list
Profile Account - no of emails that have profile information

Privacy


Do the user need to be concerned about the privacy of the data while using Clearout?
Clearout is a SaaS tool operating according to EU General Data Protection Regulation (GDPR) standards.
Clearout does not process or store email addresses for any purpose other than validation.
Clearout does not share our client data with any third party at any time.
Is your service GDPR Compliant?
Yes, our service is fully compliant with the GDPR.
Do you share my email lists or use them in any other way?
No, never. No one other than you has access to your data/email lists.
How secure is my data?
Every data is highly secure with us, as we take security and confidentiality seriously. We know that the email lists are confidential and we do everything we can to make sure that they stay that way! Also, your data is never stored in our system for more than 30 days and if requested it will be removed immediately after processing. Once you finish using our system, all related to your account will be erased in a maximum of 30 days. Also, the information you share with us for payment purposes is encrypted and it is stored in a military grade secure system. We also go out of our way to protect your data and we developed advanced defense mechanisms against misuse, loss, unauthorized access, and improper disclosure. We want to provide the same security that we would want for ourselves. Our customers feel safe knowing that the best email verification service is also the most secure.

Support


I have a more specific question. What do I do?
Feel free to contact on Live Chat or shoot us an email at [email protected]