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Clearout Pricing & Billing Guide
Clearout offers simple, transparent pricing with flexible plans for businesses of all sizes - whether you’re validating a few hundred emails or millions every month.
How Our Pricing Works
You can choose to:
- Subscribe: Choose a monthly or annual subscription plan for recurring requirements.
- Pay-as-you-go: Purchase credits anytime as a top-up to meet sudden or one-time needs.
No hidden fees. Pay only for the results you get.
Understand Clearout Credits
Clearout credits are the essential unit we use to measure and charge for each definitive, actionable result, so you only pay when you get value.
For example: Verifying an email address might lead to result as unknown status, since its not a definitive outcome this service action will not be charged. However, if the email address is verified as valid or invalid or catch-all, then it will be considered as billable service action and charged accordingly.
What Is a Billable Service Action?
A billable service action refers to any service action performed on Clearout that result in a definitive and actionable outcome. Credits are only charged when Clearout service action returns useful results like a valid/invalid email, a found contact, or a successful phone number enrichment.
We do not charge for:
- Unknown results (e.g., undelivered server response, no data found)
- Duplicates within the same uploaded list
Here's how credits are consumed across products:
| Products | Credits Charged | Free from Charge |
|---|---|---|
| Email Verifier | 1 credit for valid/invalid/catch-all | Unknown status |
| Email Finder | 4 credits (non-role) 2 credits (role-based) | No email found |
 Form Guard | 2 credits per name/email/phone validated | Unknown status |
| Prospect | 4 credits (non-role) 2 credits (role-based) 2 credits per valid/invalid phone | No phone/email found |
 Prospect Enrichment | 1 credit per email 1 credit per phone Charged only if successful enrichment is returned | No enrichment found |
(LinkedIn/Email) | 4 credits (non-role) 2 credits (role-based) 2 credits per valid/invalid phone | No phone/email found |
The above credit charges apply uniformly across all usage modes, including API requests, app usage, and any third-party native integrations.
Do Credits Expire?
No, your purchased credits never expire. And any unused credits in your subscription roll over automatically to the next month. However, discounted credits may come with an expiry date, subject to the terms of the specific deal.
Free Credits for New Users
New Clearout users get 100 free credits at signup, valid on any service.
Billing Options
- Monthly subscriptions
- Annual subscriptions
- One-time purchases
You choose what fits your usage.
Refund Policy
You may request a refund within 30 days of purchase if the results do not align with expected deliverability standards (e.g., bounce rate exceeds 10-20%). If approved, refunds will be issued only for the impacted email addresses that resulted in bounces, not for the entire list.
Refund eligibility is assessed based on both usage and outcome. As 100 free credits are provided to evaluate the service before committing to a plan, refund requests will not be considered if more than 25% of the purchased credits have been used at the time of the request.
- Subscriptions are non-refundable.
- Credits do not expire, ensuring continued value from your purchase. However, credits purchased at a discount may come with an expiry date, subject to the terms of the specific deal.
Important to Note:
- Emails sent to the Safe-to-Send (Guaranteed Deliverables) category must be sent within 24 hours from the time of verification to qualify; messages sent after this timeframe will not be eligible for a refund under the deliverability guarantee, as the status of an email can change anytime and is beyond Clearout’s control.
- Certain domains, including educational and institutional (.edu) domains, free service providers (e.g., Yahoo, AOL), and mail servers behind aggressive anti-spam settings like Office 365, are not covered under the 97% deliverability guarantee, since the recipient servers claim they are valid but may still bounce when sent to.
Frequently Asked Questions
Yes! Any unused subscription credits automatically roll over to the next month.
Absolutely, your 100 free credits work with every Clearout service.
No. Only definitive results are billable. Unknowns are always free.
No charge if we can’t find an email, phone number, or enrichment.
Your usage breakdown is always visible in your Clearout Analytics page.
If you're a first-time user or need occasional service, Pay-as-you-go provides flexibility without commitment. It's ideal for testing or infrequent use but can become costly with regular needs. However, your credits don't expire, offering lasting value.
If you have consistent usage, a Subscription is more economical, providing continuous access, predictable costs, no credit limits, and additional benefits like priority support and savings over time. For regular users, a subscription is the better choice for long-term efficiency.
A subscription provides key advantages over Pay-as-you-go, including:
- Ease of use: No need to make frequent credit purchases, ensuring seamless service access.
- Cost Efficiency: Subscriptions typically offer lower long-term costs with predictable monthly or annual billing.
- Continuous updates: Enjoy the latest features and beta access, along with priority customer support.
- Add-On Flexibility: Subscriptions allow flexibility to add-on or scale services to fit your evolving needs.
Pay-as-you-go is no longer an available option for new users. If you have any specific questions or concerns, feel free to reach out to us via chat, and our support team will assist you with alternative plans or solutions that best suit your needs.
Feel free to reach out to us at [email protected], and we'll be happy to assist you.